The Ideal Hotel IVR Solution That Vastly Improves Customer Experience
Hotels and hospitality find that Hotel IVR solution is perfect but, at the same time, if not done right it could prove to be an impediment to their business, turning away rather than roping in clients. The client journey A single IVR solution with complicated tree and branch structure could prove counter-productive for the hotel industry. This is simply due to the nature of the guest journey. The requirement is different at each stage. The inquiry stage : At this stage the prospective guest is scouting for an appropriate hotel that matches his criteria. Self service IVR is good provided he can get information he is looking for without having to go through innumerable key presses. Desired information such as location, room types available, tariffs and amenities need to be accessible within just a few key presses. If he gets the information, the prospective guest may be presented an option to book and make payment. The booking stage : At this s...